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Return to Brand's Dealership for Service
Doc 1821
By brand, the share of new-car buyers who return to the dealership for service at 15,000, 30,000 and 50,000 miles.
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Vehicle Service Contract Penetration
Doc 1507
For years 2000 through current, the total number of new vehicle sales, the share who were offered a presentation on VSCs, the share who actually received a presentation and eventual buyers. Broken down by financed and cash buyers.
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What Causes Higher New-Vehicle Satisfaction?
Doc 1276
We look at the most common means of attempting to improve the satisfaction among new-car buyers including "baked goods," "VSC," personal phone calls from dealer, etc. Cookies and cakes help, but not much.
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Vehicle Service Contracts
Doc 1262
Share of customers offered or presented a VSC and the share who purchased.
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Service Contracts and Loyalty to the Dealership
Doc 967
A look at the impact of having a service contract has on return visits to the selling dealership. Breaks down maintenance, repairs and purchase a new vehicle.
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